1. Privacy Statement
c. Personal information is defined in the Privacy Act 1988 (Cth) and means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. Collection of Personal Information and other Information
a. We collect personal information for the primary purpose of conducting our business as an online retailer, trader and service provider (including as a marketplace for third party sellers to list and sell goods) including to:
i. sell, deliver, administer, improve the products and services on our platform;
ii. personalise your experience on our platform and with our services;
iii. process payments;
iv. deal with feedback or complaints about the goods and services sold or available on our platform and provide remedies where required;
v. undertake data analytics to enable us to better understand our customers’ requirements and preferences, conduct product and market research, personalise and improve our platform, services, websites and apps (our platform), and to provide offers that are of greater interest or benefit to customers;
vi. communicate with you and to operate the customer service centre;
vii. undertake and administer promotions, competitions, marketing activities, direct marketing, database compilation and analytics, analysis of trends and demographics and other marketing or promotional activities;
viii. manage our stores, supply arrangements and inventory and administer our platform;
ix. recruit and assess future employees; and
x. maintain and update our records.
b. The personal information we collect from you will include information you give us when you:
i. register or subscribe to our platform or one of our newsletters;
ii. complete a transaction with us; and
iii. contact us.
c. In addition, we may collect personal information you disclose to third parties who are affiliated with us or otherwise provide services to us. These third parties will collect and store your personal information in accordance with their own privacy policies and procedures, which they will make known to you. We will take reasonable steps to ensure that the individual is made aware of the matters above.
d. The personal information that we collect may include, but is not limited to:
i. your name;
ii. your contact details including your email, home/delivery address and billing address;
iii. your payment details; and
iv. other information that we collect in the course of transactions or interactions on our platform or with our Related Companies.
e. We only collect sensitive information in circumstances where you consent to the collection of this information, or it is reasonably necessary for, or directly related to the purpose outlined above.
f. We may collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our website (including Help Centre) or in the course of a transaction.
g. Where reasonably practicable, we attempt to collect personal information directly from the individuals themselves, or from our Related Companies.
h. When we collect information, we will generally explain to the individual why we are collecting it, who we give it to and how we will use or disclose it or, alternatively, those matters will be obvious from the circumstances.
i. We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
j. When you visit our platform, we, and/or third parties, may place cookies, tags and pixels on your browser to enhance and manage our platform and improve our business and the services we provide to you.
l. We and our Related Companies may combine this information with similar information from Related Company websites to undertake data analytics and matching, to personalise websites and (where you have consented to receiving offers or direct marketing) to offer products or provide services to you or send direct marketing to you.
m. In addition to personal information, we may collect other information about you or the device you use to access our platforms. By using our platform and agreeing to this policy, you grant us permission to place and store pixels, tags and cookies on your browser which may be used by us to collect information about how you use our platforms and websites you visit, including the following information:
i. your device's operating system;
ii. your browser type and capabilities;
iii. your device's Internet Protocol (IP) address and geolocation;
iv. your browsing behaviour on our platforms including but not limited to:
1. products you have viewed, added to cart and/or purchased;
2. your searches and search history;
3. pages you have visited, including how you were referred to each page; and
v. page usage statistics, including the time spent on each page;
n. In addition, third parties may place and read cookies on your browser or use web beacons or similar technologies to collect information, including, where applicable, for the Google Trusted Stores program or other third party affiliate marketing or aggregation services.
o. Cookies can be managed by accessing the individual settings in your browser.
p. A scan of your ID may be required if you have prepaid online via Credit Card or Paypal for a pickup order. This will occur upon your collection of the order in store. This is done to allow MSY to prevent fraudulent chargebacks. We apologise for this inconvenience and appreciate your understanding in this matter. When scanning your ID we collect the front and back of the license. The purpose of collecting this ID scan is to prevent fraudulent transactions when you have prepaid the order online. This information is collected with a standard consumer scanner which only prints out a physical copy of the scan. This information is held as a physical scan and is stored in a secure building with 24-hour surveillance and alarms. This information is held for the same length as the legal requirement for tax invoices to be held. After this period this information will be shredded.
3. Using and Disclosing Your Personal Information
b. Generally, we use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, or otherwise to enable us to carry out our business as an online retailer of goods and services, trader and service provider (including as a marketplace for third party sellers to list and sell goods).
c. As a marketplace platform, we will, where necessary, share your information with third party Sellers who transact using our platform. These Sellers may in turn share your information with parties who provide services to them (such as courier or delivery services providers) in order to provide goods and services to you.
d. We may generally disclose your information to third parties in order for them to provide or market services to you. We will not sell your personal information to third parties, and (unless connected with clauses 3.9 and 3.10 below) any third party we disclose information to will be for a purpose connected with your experience or the products or services provided on our platform or our business as an online retailer of goods and services, trader and service provider (including as a marketplace for third party sellers to list and sell goods).
e. If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.
f. We will generally only use personal information for marketing if you have given express or implied consent or it is impracticable to seek consent before this use.
g. When registering with us, you consent to us using your personal information (such as your email address or phone number, your purchase history with us, your browsing history on our platform, and information collected about you from Related Companies) for direct marketing purposes. This includes sending you deal emails or SMS notifications about our products and services, and personalising the appearance of the platform for you based on the personal information we collect about you. You may opt out of receiving these direct marketing communications at any time by clicking the unsubscribe link on our marketing emails, or by contacting us via email, or by submitting a request.
h. When opting into 'Let me know!' emails, you consent to us sending you a notification email once a product is back in stock. You may opt out of receiving these notification emails at any time by contacting us via submitting a request.
i. We may disclose your information to our Related Companies, each of whom may use that information to undertake data analytics and matching to enable them to better understand your requirements and preferences, and (if you interact with that business) to personalise and improve their offer to you and to offer products or providing services to you or send direct marketing to you (where you have consented to receiving direct marketing).
j. In addition, MSY disclose personal information to, and collect personal information from, each other to understand how you interact with them and what products and services you like, which allows MSY to better understand your preferences and requirements, conduct product and market research, personalise and improve services, websites and apps and to provide offers that are of greater interest or benefit to you.
k. We may also provide your information to third parties that provide services to us, including third parties that provide our payment gateway, marketing, loyalty and reward program, logistics, customer service and technology support services. This may include providing your information to third parties that are located outside of Australia. Where your personal information is transferred outside Australia (including the USA, UK, Hong Kong, the Philippines, Israel, Austria and other member states of the EU). Where we do so, we ensure that these parties treat your information with strict confidentiality and have appropriate data protection arrangements.
l. You agree and acknowledge that in the event we merge, sell or otherwise change control of our company, our business or the website to a third-party, you consent, without giving of prior notice, to our disclosure of your personal information and other data that we have collected from you to a third party or parties as part of such a transaction.
4. Security of Your Personal Information
a. We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.
b. You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via support@MSY.com.au, +61 7 3369 3928 or submitting a request. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
c. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. Access to Your Personal Information and Complaints Procedure
a. Under the Privacy Act 1988 (Cth), you have certain rights to access the personal information we collect and hold about you.
b. Information we hold about you can be accessed by logging into your account on the platform and checking the information in the My Account page. You should ensure the information, such as delivery address and email, is up to date and accurate. You can find more information about the information held in your account here.
c. You may make a request to receive any additional information we may hold about you, and we will provide this information to you within a reasonable time. When requesting such access please identify the precise type/s of information requested. You may make a request by contacting our Help Centre.
d. We take steps reasonable in the circumstances to ensure that the personal information that we collect, use and disclose is accurate, up to date and complete. Where an individual requests to correct information, we will take reasonable steps to correct the information, having regard to the purpose for which it is held. You may lodge a request to correct personal information in the manner outlined in clause 5.3 above.
e. To make a complaint about a breach of the Australian Privacy Principles, which includes how we handle your personal information, you may contact our Help Centre. We will endeavour to respond to your complaint within a reasonable time after it is received. If you are not satisfied with our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.
Privacy Collection Statement
The personal information that we collect from you will include information you provide us when you
Use our platform;
register or subscribe to our platform;
complete a transaction with us; and
We may further collect personal information of individuals who are not customers of our business but whose personal information is given to us by those individuals via our website, including through customer service interactions, or in the course of a transaction.
All personal information will be collected by lawful and fair means and not in an unreasonably intrusive way.
We also generally share your personal information:
as required or authorised by law;
with third parties that provide services to us, or products or services directly or indirectly to you, as part of the use and functionality of our platform, including marketplace sellers you transact with, and third parties that provide our payment gateway, marketing, logistics and technology support services; and
This may include providing your information to third parties that are located outside of Australia, including the USA, UK, Hong Kong, the Philippines and the EU. Where we do so, we ensure that these parties treat your information with strict confidentiality and have appropriate data protection arrangements.
In cases where personal information has been disclosed to any third party, we will take appropriate steps to ensure your personal information is protected.
access your personal information held by MSY and change that information, and
complain about a breach of the Privacy Act 1988 (Cth) and how MSY will deal with such a complaint.
Privacy Collection Statement last updated in September 2021